Frequently asked questions.

Contact us before ordering custom grillz so we can confirm the design, tooth count, material, and current fitting or impression process. Do not rely on a self-made mould unless we have approved it for your order.

Yes. Send your idea, reference images, preferred metal, stone type, size, and budget. We will confirm feasibility, pricing, and the next steps before the order is finalized.

Ready-to-ship and made-to-order pieces may have different timelines. The estimated production and shipping window should be confirmed on the product page or during your custom-order consultation before payment.

Keep pieces dry and store them separately in a soft pouch. Avoid chemicals, lotions, and abrasive cleaners. Use care methods suitable for the specific metal and stones listed with your piece.

Custom-made and personalized items may not be eligible for change-of-mind returns. Contact us promptly if an item arrives damaged or does not match the confirmed order details so the situation can be reviewed.