Custom jewelry · Your questions answered
Before you
make it yours.
From your first idea to the final specification. Find answers about materials, fit, pricing and the ordering process.
28 answers
01How do I start an order?
Browse a catalogue-inspired listing and configure its available options, or use the custom-order page for a one-of-one idea. We confirm the design, fit, materials, stones, timing and final quote before production begins.
02Are the prices shown online final?
No. Online prices are starting estimates for planning. The final quote can change with metal weight, dimensions, stone size and grading, setting, fit, engraving, production requirements, taxes and shipping. We confirm the final specification and price before production.
03Can I request a completely custom piece?
Yes. Send your idea, reference images, preferred metal, stone type, size and budget. We will confirm feasibility, pricing and the next steps before the order is finalized.
04Can I send a logo, sketch or reference photo?
Yes, if you have the right to use it. Include the intended size, material, stone, finish and budget. We do not knowingly produce counterfeit or unauthorized branded replicas.
05Can I change the material or stone from a catalogue image?
Usually, yes. A listing is a starting design. Choose the available plain-metal, moissanite, lab-grown diamond or natural diamond option, then choose the listed silver, gold or platinum material and category-specific finish options.
06Can I cancel or change an order after paying?
Contact us as quickly as possible. Changes or cancellations may not be possible after a specification is approved, materials are ordered or production starts. Any decision is confirmed in writing for your order.
07How does the grillz fitting process work?
Contact us before ordering custom grillz so we can confirm the design, tooth count, material and current fitting or impression process. Do not rely on a self-made mould unless we have approved it for your order.
08What grillz tooth-count options are available?
Listings may offer one tooth, top six, top eight, top ten, six-on-six and ten-on-ten configurations. The exact option depends on the design; ask for a custom configuration if you need a different layout.
09What if I enter the wrong size or fit information?
Contact us before production starts. Once a fitted, personalized or resized piece is approved and made, changes may not be possible and the order remains final sale.
10Can I make a one-of-one grillz design?
Yes. Share the tooth map, silhouette, finish, metal, stones, engraving direction and reference images through a custom brief. We confirm what can be made and quote it before production.
11How should I clean and store grillz?
Rinse and dry them after wear, keep them away from chemicals and abrasives, and store them separately in a soft lined case. Use the care guidance supplied for the exact metal and stones in your order.
12What is the difference between moissanite, lab-grown diamond and natural diamond?
Moissanite is a diamond alternative with its own optical character. Lab-grown diamonds have the same crystal structure as mined diamonds and are made in a controlled setting. Natural diamonds are mined. Price, grading, availability and documentation vary by stone and order.
13Do you offer platinum?
Platinum is available on eligible designs and custom quotes. If it is not shown as a product option, include it in your brief so availability, weight and pricing can be confirmed.
14Can I order a piece with plain metal and no stones?
Yes. Select Plain Polished / No Stones when that option is offered. A custom request can also specify a clean metal-only finish.
15What does “VVS” mean on a listing?
VVS is a clarity description often used in jewelry marketing. It does not replace a final stone specification or grading document. The confirmed quote should state the stone type, size, grading and documentation, if applicable.
16Can I choose yellow, white or rose gold?
Where the design supports it, yes. Choose the colour shown in the product options or request yellow, white or rose gold in a custom brief. Colour availability can depend on the selected karat and finish.
17When will my order ship?
Ready-to-ship and made-to-order pieces may have different timelines. The estimated production and shipping window is confirmed on the product page or during your custom-order consultation before payment.
18Are taxes and shipping included in the displayed price?
Starting estimates do not necessarily include taxes or shipping. The checkout screen shows the applicable order total, delivery charges and taxes for the destination before you submit payment.
19How do I pay?
Use the payment methods displayed by the secure Wix checkout for your location. Available cards and digital-wallet methods depend on the connected payment provider, country and eligibility. We do not ask you to send card details by message.
20Can I request a rush order?
Ask before paying. Rush timing depends on the design, fit, materials, stones and current production capacity; it is never guaranteed until confirmed in writing.
21Can custom jewelry be returned?
All sales are final. We do not accept change-of-mind returns or exchanges on custom, personalized, resized, made-to-order or ready-to-ship pieces. If an item arrives damaged or does not match the confirmed order details, contact us promptly with photos and your order reference so we can review the issue. This policy is subject to rights that cannot legally be excluded.
22What should I do if my order arrives damaged or different from the confirmed specification?
Do not wear or alter the piece. Photograph the packaging and item, keep the order reference, and contact us promptly through the contact page. We will review the documented issue against the confirmed order details.
23How can I check my order status?
Use the Order Status page for the production stages and keep your checkout confirmation available. For an order-specific update, contact us with the order reference; do not post private order information publicly.
24How should I care for my jewelry?
Keep pieces dry and store them separately in a soft pouch. Avoid chemicals, lotions, pools, salt water and abrasive cleaners. Use care methods suitable for the specific metal and stones listed with your piece.
25Do you offer repairs or a warranty?
Ask before ordering so any available care, repair or warranty terms can be confirmed for the exact piece. Coverage depends on the written order details and does not change the final-sale policy.
26Are catalogue photos an exact promise of the finished piece?
Catalogue and AI-assisted images are visual design references. Lighting, scale and setting can vary. The confirmed order specification, approved visuals and final quote control what is made.
27Do you make branded replicas?
No. We work from original designs or references you have the right to use and do not knowingly produce counterfeit or unauthorized branded replicas.
28Where can I get help with sizing or a custom brief?
Start with the Sizing, Materials or Custom Orders pages, then send the requested measurements, references, metal, stones, finish and budget through the contact path. We can clarify the next step before payment.
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