Before you place an order
Made for you. Final sale.
Because our pieces are configured, personalized and often made to order, the final specification matters. Read this page before approving a build.
All sales are final.
We do not accept change-of-mind returns or exchanges on any order. This includes custom, personalized, engraved, resized, fitted, made-to-order and ready-to-ship jewelry, including grillz and pieces configured with special metal, stone, sizing, dimensions, colour or finish.
Please review your product options, measurements, spelling and final confirmation carefully before payment and production.
Order approval
What happens after checkout?
- Your selected configuration and order details are reviewed.
- Any missing fit, material or stone information is confirmed.
- The final estimate and production details are approved before work begins.
- Once the custom build is approved, changes or cancellations may not be possible.
Shipping
Packed for the journey.
- Production and shipping windows vary by category, materials, stones and fit requirements.
- The expected timeline and shipping method are confirmed for your order before production.
- Use a complete, secure delivery address and check it carefully before submitting payment.
- Keep tracking and delivery notifications until the piece is safely received.
If something arrives wrong
Contact us promptly.
If your order arrives damaged or does not match the confirmed specification, contact us as soon as possible with your order reference and clear photos of the packaging and piece. We will review the issue and confirm the available next step.
Important
Policy safeguard
This policy is subject to any consumer rights or other requirements that cannot legally be excluded. The final order confirmation controls the exact specification, price and timeline for your piece.